Terms & Conditions

Terms & Conditions

Last Updated: September 2026

Welcome to SAMAMA. These Terms & Conditions govern your use of our website and your purchase of products from SAMAMA.

By accessing our website or placing an order, you agree to comply with these Terms & Conditions.

Products & Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colors, and other information are accurate.

However, handcrafted and natural-material products may contain variations in:

Grain
Texture
Color
Finish
Pattern
Minor surface characteristics

Such variations may be natural characteristics of the materials and craftsmanship and should not automatically be considered defects.

Pricing

Product prices displayed on the website are subject to change without prior notice.

Prices applicable to an order are those displayed at the time the order is placed, subject to correction of genuine pricing errors.

Orders

Placing an order does not necessarily guarantee acceptance.

SAMAMA reserves the right to cancel or refuse an order in circumstances including:

Product unavailability
Pricing or listing errors
Payment issues
Incorrect customer information
Suspected fraudulent activity
Other circumstances requiring cancellation

If an order is cancelled after payment, the applicable refund will be processed.

Custom Orders

Custom or personalized products are created according to customer requirements.

Customers are responsible for reviewing and confirming specifications before production begins.

Once production has started, changes or cancellations may not be possible.

Intellectual Property

All website content, including text, photographs, graphics, logos, product images, designs, videos, and other materials, is owned by or licensed to SAMAMA unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially use website content without prior written permission.

Website Use

You agree not to use the website for unlawful purposes or attempt to interfere with its operation, security, or functionality.

Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics tools, or other technology providers.

Your use of such services may also be subject to their respective terms and policies.

Limitation of Liability

To the extent permitted by applicable law, SAMAMA will not be responsible for losses resulting from circumstances outside its reasonable control, including shipping delays, technical interruptions, natural events, or third-party service failures.

Nothing in these Terms limits rights or protections that cannot legally be excluded under applicable law.