Returns & Refund Policy

Last Updated: September 2026

At SAMAMA, we want you to be satisfied with your purchase. Because our products may involve furniture, home décor, handcrafted finishes, and customized designs, certain products may have specific return conditions.

Return Eligibility

A return may be accepted when the product:

Arrives damaged or defective
Is materially different from the product ordered
Contains an incorrect item
Meets the applicable return conditions communicated for that product

Products must generally be unused and returned in their original condition and packaging where applicable.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us as soon as possible after delivery.

Please provide photographs or videos showing:

The product
The damaged or defective area
The packaging
The shipping label
Your order number

This information helps our team investigate the issue and determine the appropriate solution.

Customized Products

Customized, personalized, made-to-order, or specially manufactured products may not be eligible for cancellation, return, or refund once production has started.

If you require a customized product, please confirm the specifications carefully before placing your order.

Change of Mind

Returns due to change of mind may be subject to product-specific conditions.

Because furniture and home décor products can require specialized packaging, transportation, and handling, return eligibility and applicable costs may vary.

Please contact us before sending any product back.

Return Authorization

Do not ship a product back without contacting SAMAMA first.

Our team will provide return instructions when a return is approved.

Products returned without prior authorization may not be accepted.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed through the applicable payment method, subject to payment-provider processing times.

Shipping charges, customization charges, or other applicable costs may not be refundable where permitted by applicable law and the specific terms of the order.